Paul W Duignan, PhD - NZ Public Sector Experience and Expertise

PhD in strategic evaluation; Parliamentary-level policy research; Fulbright Senior Scholar (public sector outcomes); Honorary Research Fellow Massey University; assignments with SSC, Treasury, Office of the Auditor General and most NZ government agencies: IMF and international organisations. Get in touch about my work.

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Involved in development of the NZ Statement of Intent process

Piloting of the early Statement of Intent (SOI) system for the State Services Commission


In the early 2000's the State Services Commission commissioned me to evaluate the early piloting of the approach to be used in the New Zealand Statement of Intent system being introduced at that time. This early involvement in the approach gave me insights into what the SSC and other central agencies were hoping it would deliver for planning and reporting on public sector activity within New Zealand.

Parliamentary level research and policy development

Director Labour Parliamentary Research Unit - high-level policy development


I directed this research unit in the early 1990's focusing on policy development at the Parliamentary level. This experience provided me with a unique insiders view of high-level policy development. It gave me invaluable experience in developing my understanding of how policy is developed, contested and ultimately legislated for within the context of the New Zealand public sector.

Asked to review all core government agency Statements of Intent

Treasury had me review two annual sets of all 30 or so core government agency SOIs


Treasury asked me to review two years worth of the Statements of Intent produced by the 30 or so core government agencies. The SOIs were reviewed as to how they specified outcomes and how they dealt with other areas required within any Statement of Intent. The findings of this review were then used by SSC, the Office of the Auditor General and Treasury to identify best practice SOIs development.



Office of the Auditor General's outcomes review

Selected by the Office of the Auditor General to review their outcomes documentation


As part of an exercise identifying good practice outcomes specification and reporting, the Office of the Auditor General selected me as the consultant they wanted to review their own office's outcomes documentation. This analysis was then used by the Office of the Auditor General to improve its outcomes and strategy specification and reporting. In addition, the review was used as part of a wider analysis of a number of agencies, to increase understanding of what is good practice outcomes specification and reporting within the public sector.


Built many outcomes frameworks for NZ agencies

Developed outcomes frameworks for most New Zealand government agencies


I have been involved in developing outcomes frameworks and visual strategy and outcomes diagrams for most New Zealand govenment agencies. These have often ended up driving the agency's strategic direction at a sector, organisation-wide or individual project level. My outcomes work has often appeared in various formats in agency Statements of Intent. In some cases my approach using visual strategy diagrams has been used to structure an agency's whole Statement of Intent document (e.g. the Department of Conservation).


Developed Treasury framework for assessing agency evaluation plans

Developed a guide for Treasury to assess agency evaluation plans in agency budget bids


Treasury asked me to develop a guide for Treasury analysts that could be used to assess the quality of agency's evaluation planning. When agencies submit budget bids they include their plans regarding the type of evaluation they are planning to do. The guide I developed was designed to assist analysts when they were looking at whether or not agency budget bids included comprehensive evaluation planning. In developing this guide, I highlighted the importance of viewing evaluation planning for a specific project as part of a wider consideration of the evaluation needs of a whole agency or sector.


Evaluation of the New Zealand Managing for Outcomes initiative

Involved in several waves of Treasury's evaluation of Managing for Outcomes work


Treasury commissioned me to be involved in the design and execution of several waves of evaluation of the Managing for Outcomes approach. Managing for Outcomes was a new approach to New Zealand government strategy development, outcomes specification and reporting. I helped methodological planning regarding how the evaluation work would be undertaken. In addition, I was also involved in interviewing government agency Chief Executives and others to obtain their views on how Managing for Outcomes was working to improve government effectiveness in New Zealand.

Developed evaluation plans and worked on evaluations for agencies

Developed many evaluation plans and have undertaken many evaluations


I have developed a large number of impact and other types of evaluation plans and frameworks for many NZ government agencies. This has included writing evaluation plans and undertaking evaluations; being the methodology advisor on evaluation advisory committees; and developing evaluation tender documents. Major evaluation planning projects include: developing the evaluation framework for the new leaky building syndrome legislative framework; the Performance Based Research Fund (PBRF) for evaluating academics' performance for TEC; and the Maori language strategy evaluation for TPK.

Performance management and indicator frameworks

Work on performance management and developing indicator sets


I have been involved in a number of performance management and performance indicator development projects. These exercises identify the basket of indicators an agency should be measuring to show that it is performing well. Often this work also includes a performance indicator 'stocktake'. My methodology of visually mapping indicators onto the agency's outcomes provides a very efficient way of identifying which indicators should be measured, at what level, for what purpose. I have done these types of exercises with government agencies such as LINZ and ACC.



Training in strategy, policy & evaluation for government agencies

Trained thousands of public sector and nonprofit professionals and managers


In addition to establishing and teaching postgraduate universtity courses in evaluation, I have taught thousands of public sector and nonprofit professionals and managers in a range of different areas. These areas have included: how to identify organisational and sector outcomes; strategic planning; consultation; community development; developing policy; proving impact and using other types of evaluation; identifying and measuring indicators; dealing with accountability in public and nonprofit environments; contracting for outcomes; consultation; and, performance management.

Reviewed the MSD's Strategic Social Policy Approach

Reviewed the Ministry of Social Development's approach to social policy development


I was asked to review the Strategic Social Policy direction of the Ministry of Social Development. The Strategic Social Policy approach was an attempt by the Ministry to ensure that social policy in New Zealand was more joined-up and more strategic than it had been in the past. One issue that was revealed in the review was that multiple agencies were developing 'holistic and integrated' policy starting from their own particular area of focus. While such holistic thinking was desirable there was a need to bring together the various models that were developing into an overall strategic social policy approach.

Extensive work with community providers on outcomes reporting

Developed a reporting framework for community providers on outcomes


I developed a tool for the Ministry of Health for community providers to report on their outcomes. Using the tool, community providers are able to report on the 'how' of what they are doing (outputs) in addition to the 'why' (outcomes) of what they are doing. They are encouraged to provide what evidence they have that what they are doing is having an impact. The tool provides for both community development (where the community identifies the outcomes) and community action (where communities are provided with funding to work on specific outcomes). More information on the Community Project Indictors Framework (CPIF).




International outcomes and evaluation work

Projects for other governments and international organisations on outcomes and evaluation


In addition to my work in New Zealand I have undertaken relevant international work on public sector strategy and outcomes for other governments and international organisations. For instance, with the International Monetary Fund (IMF) on aspects of how it evaluates its work with governments. The Asian Development Bank asked me to develop a paper on the future of the bank's evaluation work. The International Labour Organization, together with the United Nations and the World Bank, asked me to be involved in training in program evaluation. UNFPA contracted me to help identify the organisation's regional outcomes.

Outcomes work with Iwi and Maori providers

Developed outcomes frameworks for iwi and Maori organisations


In addition to work with Te Puni Kōkiri on evaluation frameworks and evaluation commissioning, I have been involved in outcomes work with a number of Iwi and Maori providers. These have included: deveoping a comprehensive outcomes framework for Ngati Porou Whānau Services; work on outcomes for Ngāti Whātua Ōrākei; work on outcomes with Ngāi Tahu; work with Tuhua Trust Board on outcomes; strategies for aspects of Ngāpuhi's social services work; and input into information systems development for the Waipareira Trust and work on social and health services outcomes for Ngā Mataapuna Oranga.

Innovation in outcomes and evaluation work

Innovative conceptual work, practice & software for strategy, outcomes & evaluation


I developed the area of 'outomes theory' - a set of principles and rules for identifying, prioritising, measuring, intervening with, and evaluating outcomes of any type in the public and nonprofit sectors. Developed 'strategic evaluation' - an approach to evaluation planning emphasising that evaluation planning should be based on the priority strategic knowledge needs of a sector not just the programme being evaluated. Lastly, my Startup developed DoView strategy and outcomes software which achieved internationally prestigious Gartner Cool Vendor status. It is used to build, and work with, visual outcomes/strategy models.



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